– The biggest and most common problem that LegalZoom and other do-it-yourself, or D.I.Y, websites have is their inability to give legal advice because they are not lawyers. Webster states in her complaint that “Nowhere in the LegalZoom manual is it made clear that using LegalZoom is not the same as using an attorney and that LegalZoom’s documents are only customized to the extent that the LegalZoom online service inputs your name, but the resultant legal documents are not tailored to your specific circumstances.” LegalZoom for Business Formation
Webster claimed LegalZoom engaged in unfair and deceptive business practices and misled customers with their claims that their documents were of comparable quality to those prepared by a lawyer. Webster, she was forced to hire a lawyer to fix the numerous problems with the LegalZoom Trust and had to spend thousands of dollars in legal fees and court costs to remedy these problems.
Webster was the executor of an estate that used LegalZoom to create their Trust documents. In a class action lawsuit, Katherine Webster sued LegalZoom. There are some LegalZoom Lawsuits Making News This is unfortunate as the one of the main points of an Estate plan is to specify and customize where and to whom you wish your assets and belongings to go to. For example Estate planning legal documents do not offer a way to change beneficiaries or direct who gets your 1964 Corvette or your priceless Boston Whaler fishing boat. Some unhappy customers have fallen for LegalZoom’s low prices and have ordered living Trusts and entity formation kits only to find out that customizing these critical documents to fit their personal situation is not possible. Can this be true? Many LegalZoom customers across America have some cautionary tales. They offer rock-bottom prices and claim that ”virtually anyone” can create valid legal documents using LegalZoom’s site. LegalZoom sells “do-it-yourself” wills, Trusts and just about any other legal document you could wish for via the Internet.
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